Thank you for choosing Botomize for your AI calling features and CRM services. We are committed to providing high-quality software solutions to meet your business needs. Please read our return and refund policy carefully before purchasing our products or services.
1. General Policy
Due to the nature of software products and services, Botomize generally does not offer refunds or returns once a product or service has been purchased and delivered. Our software solutions are delivered electronically and cannot be physically returned.
2. Exceptions
While our standard policy is not to offer refunds, we understand that exceptional circumstances may occur. In such cases, refunds may be considered at the sole discretion of Botomize under the following conditions:
- Technical Issues: If you experience a technical issue that cannot be resolved by our support team within a reasonable timeframe, you may be eligible for a refund.
- Service Non-Delivery: If the software service was not delivered as agreed upon in your service contract, you may be eligible for a refund.
- Unauthorized Transaction: If a purchase was made without your authorization, please contact us immediately for investigation and resolution.
3. Subscription Cancellations
For subscription-based services, you may cancel your subscription at any time. Cancellation will be effective at the end of the current billing period, and you will not be charged for the subsequent billing periods. Please note that no partial refunds will be issued for cancellations made during an active billing cycle.
4. How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with your order details and a description of the issue. We will review your request and respond within [X] business days.
5. Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: [email protected]
- Phone: +91 8248105040
Thank you for your understanding and for choosing Botomize as your software partner.